Job Title: Systems Administrator

Type of Work: Full-time

Department: Service and Support

Reports to: Service Desk Manager

General Summary:

The Systems Administrator is responsible for providing first level support, maintaining the design and integrity of customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.

Essentail Duties and Responsibilities:

• Support services for Microsoft based technologies: Windows operating systems, business applications, Exchange, SQL, SharePoint, etc.
• Support services for virtualization technologies: VMware, Citrix, and Microsoft
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Administer hosted and cloud solutions for customers using technologies that meet their requirements
• Support disaster recovery solutions
• Remote access solution support: VPN, Terminal Services, and Citrix
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
• Document maintenance for all computer systems and network infrastructure
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• End user support relating to issues with the internal systems

Additional Duties an Responsibilities:

• Improve customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
• Ability to work in a team and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses as it occurs
• Understand processes by completing assigned training materials and blueprints
• Work through a daily schedule that has been established through the dispatch process
• Work through project tickets and phases as assigned by a Project Manager
• Enter all work as service or project tickets into the service tracking system
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
• Other duties as assigned

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment

About Trigon:

Trigon Technology is an IT Consulting Company, based in Wayne, PA, that offers a complete range of IT Solutions. Trigon's IT Solutions answer both the business and technology needs of small and midsized organizations, allowing them to leverage the right technologies to stabilize and grow their businesses. Expertise as an IT Managed Service Provider, along with years of experience, has established Trigon Technology as a leader and pioneer in the IT Solutions field. By aligning our service with our client business strategy, Trigon supplies the highest quality core technology services and has a proven track record of delivering superior IT Services and solutions to clients throughout the Delaware Valley.

To Apply: Please send resumes to: Resumes@TrigonIT.com