Proactive IT Solutions

Proactive IT Solutions help save small and midsized organizations thousands of dollars each year while improving service response time

It is obvious that every small business must watch what they spend.  Most people would argue that every single dollar that they spend must have an immediate and quantifiable return.  Unfortunately, most organizations do not look at their IT service provider in this same light but they should. Usually, they see the amount they spend on IT as an expense.  As something breaks, they make a phone call to their local IT person to come and fix it, and you know what that means to them; more money spent on something they wished they could spend somewhere else, or even put in their pockets.

The good news is that there is a better way to get the IT support you need, while also saving thousands of dollars each and every year.  If you are like the other millions of small businesses that rely on their technology to keep their businesses running, it will also improve your efficiencies and reduce your downtime, thus making you even more profitable.

The Solution

With the ability to remotely deliver help desk solutions to small and midsized organizations all over the world and the introduction of new monitoring tools, Managed IT Service Providers have fine-tuned proactive maintenance plans for their clients that will maximize their uptime and reduce their IT costs.  Small businesses can implement newly available automated processes so that systems can be patched and updated overnight significantly reducing the need for onsite visits or disrupting an organization's work day.

One of the best ways I've heard it described to me is in relation to my car.  It's as if every night I had my own personal crew come into my garage, top off my oil, check my tire pressure,  and fill up my tank so that when I go to start my car up, I know with confidence that it will work and I can safely get to my destination.  The same goes for your company's IT systems.  With the proper proactive maintenance, you can log onto your computer knowing that it will work for you each and every time, practically eliminating all down time, so you can focus on your job and instead of IT.

In addition, remote help desk tools allow Managed Services Providers the ability to react immediately and assist users whenever they may need help. This instantaneous IT assistance helps your organization go on with the workday seamlessly, as you no longer have to wait for an IT person to arrive on site to help you.

Forward-thinking Managed Service Providers are also implementing proactive remote Network Monitoring tools and services.  These networking monitoring tools and services will evaluate the performance of systems 24 hours a day, 7 days a week, and alert the Solution Providers of potential issues even before they become work-stopping issues for their clients.

The Details

The small business owner's transition into these solutions is typically very smooth, and he/she can start receiving the benefits of Managed Services almost immediately, as the IT Solutions Provider can begin delivering specialized software agents on all managed equipment.  These specialized software agents report the health of devices, service pack and operating system information, anti-spyware and antivirus update information back to the Managed Services Provider's monitoring systems.  This is a critical step that the Managed Service Provider must get absolutely right, as this is what allows real-time analysis and proactive management to occur. 

The Managed Service Provider also utilizes special tools and specialized software applications back at their call center/headquarters so that they can track any and all problems reported by their monitoring systems and end-users.  This information is then documented and tracked through every step of the resolution, so that the small business knows exactly what is happening to resolve their concerns.  These applications provide a solid knowledge-base of information which will grow over time, allowing swift resolution for issues that have been previously documented.

The Benefits

Small and midsized business owners reap many benefits from utilizing a Managed Service Provider including increased operation efficiency, the ability to signifangtly reduce and control their operating costs, all while gaining Fortune 500-level technical support. Probably the largest benefit is allowing small and midsized organizations to focus on running their businesses and not their networks.  Small and midsized organizations can have the peace of mind that comes with the knowledge that their networks are being monitored 24 hours a day, 7 days a week!