IT Support Services | Quick Printer Fix – Restart the Print Spooler
Posted by Solutions Center on Mon, Jun 21, 2010
As an
IT Support professional, I often hear from my family members and friends about how their printer freezes up and the queue does not respond. Here are a few steps that you can take to try and resolve this issue (before you kick it(, without being a
certified IT professional or a
managed services provider.
Step 1
Go into the ‘Start' menu and select ‘Run'. When the run window pops up, type in ‘services.msc' and press enter.
Step 2
Once in the Services window, scroll down until you see the ‘Print Spooler'. Right-click on ‘Print Spooler' and select ‘Stop'. This will stop the computer process that contains your print queues.
Step 3
Next, you will need to clear the jam. Now that the Print Spooler service is stopped, open an Explorer window and type ‘C:\WINDOWS\system32\spool\PRINTERS' into the address line. Delete all of the files in this folder.
Step 4
Now that the jam is cleared, you will need to restart the Print Spooler service. Go back to the services window, right-click on ‘Print Spooler', and select ‘Start'.
Problem Solved. Thanks Trigon!
